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Customer Care

Return Policy

Merchandise is only eligible for a full refund if returned within 20 days of receipt since the order was placed. Merchandise received after 20 days will not be refunded and may qualify for store credit at our discretion.

All returned merchandise must be unworn, unwashed, and placed back into original packaging with all original tags and labels attached.

We kindly ask that you do not send your return using a personal shipping label. Please go to dl1961.returnly.com and enter the email you used to make the purchase to start the return.

We only accept returns on items purchased directly from DL1961.com. We do not accept items purchased from other retailers.

All items marked FINAL SALE cannot be exchanged or returned.

International orders are NOT eligible for returns or exchanges.



Making A Return

Make sure to have your email address you placed the order with. Then, click here and follow the instructions to start your return and print your label.

Please download and print the packing slip with your return.

Place your order back into the original packaging, then seal it securely.

Attach the pre-paid, pre-addressed UPS Return Label you printed to the outside of the package and drop it off at your closest UPS location, or schedule a pick-up with UPS (800-742-5877). No additional postage is required.


While we will honor your returns, we ask that you be mindful of the negative implications on the environment that accompany them. Trying on multiple sizes may be convenient, but the emissions from shipping additional orders and excess packaging takes its toll. Thank you in advance for being mindful of your impact while ordering.


If you want to exchange your item for another, make sure to have your email address you placed the order with. Then, click here and follow the instructions to start your exchange and print your label for a return. Prepare to ship the original item per the return instructions above.

Once your return has been authorized, you will receive an Instant Refund™ Voucher by email that you can redeem for a replacement item in the gift card field at checkout. You will receive a refund for any outstanding Instant Refund balance after your return is received.


For orders in the United States, we offer Ground, 2nd Day and Next Day shipping through UPS.

All domestic orders qualify for free UPS ground shipping.

Please allow 1-2 days for processing before your items will ship out.

Please note, we do not ship to PO Box addresses at this time. All orders submitted with a PO Box address will not be processed.

UPS Ground Shipping (3-5 Business Days) Free
UPS 2-Day Shipping (2 Business Days) $25.00
UPS Next Day Shipping (1 Business Day) $38.00
International Orders

We offer international shipping to the following countries through our partner UPS: Australia, Bahrain, Belgium, China, France, Germany, Hong Kong, Ireland, Italy, Japan, Kuwait, Malaysia, Netherlands, New Zealand, Qatar, Singapore, Spain, Taiwan, Turkey, United Arab Emirates, United Kingdom.

Shipping rates are based on destinations.

    Your order will be shipped on a DDU (Delivery Duty Unpaid) basis. You will be liable for any local sales taxes or import duties that may be assessed and added to your purchase price. We are required by law to disclose the full value of the package contents and cannot alter this value.

    At this time, we are not able to process returns, exchanges or refunds on international orders.

    In case of shipment refusal, we will deduct original shipping charges as well as duty and sales tax from the total order amount.

    Coupon codes and promotional incentives cannot be applied to international orders at this time.

    Common FAQs

    When will my credit card be refunded?

    • Once your package has been received by our warehouse, your refund will be processed within 2 weeks. Refunds will be made to the original form of payment.
    • Note that the credit may not show up until your credit card's next monthly billing cycle.

    How do I change or cancel my order?

    • If you need to change or cancel an order, please do so at your earliest convenience by emailing hello@dl1961.com. Note that no changes or cancellations can not be made once your order has shipped.

    When will my order ship?

    • Once you place your order, it will be shipped from our distribution center in New Jersey. Please allow 1-2 days for the order to process. You will receive a shipping confirmation once your order has shipped.

    What if my merchandise arrived damaged?

    • Please email photos of the damaged items to hello@dl1961.com for us to review. Please note orders will only qualify for a replacement if purchased directly from dl1961.com.

    What if I received the wrong item?

    What if my item is not as pictured?

    • Because the resolution and color composition of each computer monitor, tablets and mobile device varies, we cannot guarantee the accuracy of the colors for products displayed on our site.
    Safety Notice

    Safety Recall Notice

    Recall Date: August 27, 2018

    DL1961 Issues Voluntary Recall of Children’s Pants Due to New York Prohibition on Drawstring Knots

    Recall Summary

    Name of Product: Children’s pants

    Regulation: New York State prohibits children’s lower garments with drawstrings that include knots or toggles.

    Remedy: Consumers should remove the drawstrings or cut the knot at the end of the drawstrings to remove the hazard. Alternative, consumers may contact DL1961 for instructions on returning the garment for a full refund.

    Consumer Contact: DL1961 toll-free at 646-514-9739 from 9 a.m. to 5 p.m ET Monday through Friday, email at hello@dl1961.com or online at www.dl1961.com –contact us.

    Recall Details Units: 614

    Description: This recall involves six different styles of children’s pants with the following style numbers: SKU 4808 (navy knit jogger with drawstring closure in sizes 2-7 or 8-18); SKU 4247 (navy knit jogger with drawstring closure in sizes 2-7 or 8-18); SKU 4766 (olive green knit jogger with drawstring closure); SKU 4205 (olive green knit jogger with drawstring closure); SKU 4768 (black utility slouchy slim pant with drawstring closure in sizes 2-7 or 8-18); SKU 4207 (black utility slouchy slim pant with drawstring closure); SKU 7126 (grey knit jogger with drawstring closure in sizes 12 months to 18 months); SKU 7127 (navy knit jogger with drawstring closure in sizes 12 months to 18 months); and SKU 7120 (olive green jogger with drawstring closure in sizes 12 months – 18 months). The style number can be found on the back of the brand label at the center waist.

    Sold At: Barneys; Neil’s – Albertson; Lester’s Of New York; Lester’s Of Greenvale; Bloomingdales; The Collective Child; Hip Kid; J&S Kidswear; Atlantic 24 Corp – Murlees; Tutti Bambini; Sak’s Fifth Avenue; Hip Kid; Torly Kid; and DL1961.com

    Incidents/Injuries: None reported


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