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Customer Care

Return Policy

Merchandise is only eligible for a full refund if returned within 20 days of receipt since the order was placed. Merchandise received after 20 days will not be refunded and may qualify for store credit at our discretion.

All returned merchandise must be unworn, unwashed, and placed back into original packaging with all original tags and labels attached.

We kindly ask that you do not send your return using a personal shipping label. Please go to dl1961.returnly.com and enter the email you used to make the purchase to start the return.

We only accept returns on items purchased directly from DL1961.com. We do not accept items purchased from other retailers.

All items marked FINAL SALE cannot be exchanged or returned.

International orders are NOT eligible for returns or exchanges.

 

 

Making A Return

Make sure to have your email address you placed the order with. Then, click here and follow the instructions to start your return and print your label.

Please download and print the packing slip with your return.

Place your order back into the original packaging, then seal it securely.

Attach the pre-paid, pre-addressed UPS Return Label you printed to the outside of the package and drop it off at your closest UPS location, or schedule a pick-up with UPS (800-742-5877). No additional postage is required.

RETURNS AND THEIR EFFECT ON THE ENVIRONMENT

While we will honor your returns, we ask that you be mindful of the negative implications on the environment that accompany them. Trying on multiple sizes may be convenient, but the emissions from shipping additional orders and excess packaging takes its toll. Thank you in advance for being mindful of your impact while ordering.

Exchanges

If you want to exchange your item for another, make sure to have your email address you placed the order with. Then, click here and follow the instructions to start your exchange and print your label for a return. Prepare to ship the original item per the return instructions above.

Once your return has been authorized, you will receive an Instant Refund™ Voucher by email that you can redeem for a replacement item in the gift card field at checkout. You will receive a refund for any outstanding Instant Refund balance after your return is received.

Shipping

For orders in the United States, we offer Ground, 2nd Day and Next Day shipping through UPS.

All domestic orders qualify for free UPS ground shipping.

For UPS Ground shipments, please allow 1-2 business days for your order to be processed. Once your order has been processed, it will be delivered within in 3-7 business days depending on the destination.

For orders placed with expedited shipping (overnight delivery or 2-day shipping), please have your order submitted before 11:00AM EST to qualify for same day shipping.

Please note, we do not ship to PO Box addresses at this time. All orders submitted with a PO Box address will not be processed.

International Orders

We offer international shipping to the following countries through our partner UPS: Australia, Bahrain, Belgium, China, France, Germany, Hong Kong, Ireland, Italy, Japan, Kuwait, Malaysia, Netherlands, New Zealand, Qatar, Singapore, Spain, Taiwan, Turkey, United Arab Emirates, United Kingdom.

All international orders will be shipped via DHL. Shipping rates are based on destination.

    Your order will be shipping on a DDP (Delivery Duty Paid) basis. You will be liable for any local sales taxes or import duties that may be assessed and added to your purchase price. We are required by law to disclose the full value of the package contents and cannot alter this value.

    At this time, we are not able to process returns, exchanges or refunds on international orders.

    In case of shipment refusal, we will deduct original shipping charges as well as duty and sales tax from the total order amount.

    Coupon codes and promotional incentives cannot be applied to international orders at this time.

    Common FAQs

    When will my credit card be refunded?

    • Once your package has been received by our warehouse, your refund will be processed within 2 weeks. Refunds will be made to the original form of payment.
    • Note that the credit may not show up until your credit card's next monthly billing cycle.

    How do I change or cancel my order?

    • Once an order has been submitted to dl1961.com, the customer cannot make any changes or cancellations to the order. If a customer has any questions regarding their order, please email hello@dl1961.com.

    When will my order ship?

    • Once you place your order, it will be shipped from our distribution center in New Jersey. Please allow 1-2 days for the order to process. You will receive a shipping confirmation once your order has shipped.

    What if my merchandise arrived damaged?

    • Please email photos of the damaged items to hello@dl1961.com for us to review. Please note orders will only qualify for a replacement if purchased directly from dl1961.com.

    What if I received the wrong item?

    What if my item is not as pictured?

    • Because the resolution and color composition of each computer monitor, tablets and mobile device varies, we cannot guarantee the accuracy of the colors for products displayed on our site.

    How do I use Klarna Payments?

    • The Klarna app is a one-stop shopping tool that gives you the power to shop now and pay later. Create a single-use card through Klarna so you can shop and pay for your purchases in 4 easy installments, with zero hidden fees or added interest.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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