Customer Care

All orders placed between November 21st - January 2rd will be eligible for a refund within 30 days of purchase and eligible for a return for store credit or exchange within 31 - 45 days of purchase. Final sale items are not eligible for return for refund or store credit or exchange.

Access the Returns Portal via : https://returns.dl1961.com/

Kindly reach out to our Customer Service team for any questions at hello@dl1961.com

All orders placed between November 21st - January 2rd will be eligible for a refund within 30 days of purchase and eligible for a return for store credit or exchange within 31 - 45 days of purchase. Final sale items are not eligible for return for refund or store credit or exchange.

FULL PRICE merchandise is only eligible for a full refund if a return is initiated via our Returns Portal within 30 days of order fulfillment. Returns initiated after 30 days will not be refunded and may qualify for exchange or store credit only.

FINAL SALE merchandise is not eligible for return, exchange, or store credit.

Leather product can be returned per our policy but will incur a 10% restocking fee. It is at the discretion of the company to deem leather product fit for return.

All returned merchandise must be unworn, unwashed, undamaged and placed back into original packaging with all original tags and labels attached. Please be aware it is at the discretion of the company to deem an item damaged.

Returns must be dropped off at UPS within 7 days from initiating return.

Merchandise must not be worn, washed or altered and must have all original tags attached.

Returns for refund and store credit will be subject to a $12 return shipping fee, which will be deducted from your refund or store credit.

The return shipping fee will be waived on exchanges.

Route Package Protection is non-refundable on any orders returned

Outbound shipping fees on contiguous US orders from the original order are not refundable.

Refunds will be issued to the original form of payment or store credit depending on order status at return initiation and may take up to 14 business days from return delivery to be issued.

Store credit is valid for five years from issue date.

DL1961 is NOT liable for lost, stolen or damaged items should the customer deselect Route shipping protection at checkout.

If you experienced an issue with your order, please file a claim with Route’s team here.

We only accept returns on items purchased directly from DL1961.com We do not accept items purchased from other retailers. Non-DL1961 items received at our warehouse will be discarded.

International + Non-Contiguous United States

All international returns are at the expense of the customer. Please be sure your package is insured, traceable and prepaid. International orders are unable to be exchanged at this time. Follow the step by step instructions here.

Place the item(s) you are returning and the packing slip in the shipping mailer. If available, please re-use original packaging. Ship package to the following address and retain your tracking number for reference:

DL1961 Premium Denim
ATTN: International Returns Dept.
121 Varick St. Floor 4 New York, New York 10013

International includes the U.S. territories of Puerto Rico, Guam, US Virgin Islands, American Samoa and the Northern Mariana Islands.

Alaska and Hawaii are also included in the international return policy.

Any domestic returns received at our corporate office or warehouse that have NOT been processed via our Returns Portal will not be acknowledged or refunded. DL1961 reserves the right to deny any returns that do not comply with our returns policy.

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.

All domestic returns and exchanges must be initiated and completed via our Returns Portal. See below for international return instructions.

Returns for refund and store credit will be subject to a $12 return shipping fee, which will be deducted from your refund or store credit.

The return shipping fee will be waived on exchanges.

The return shipping fee will be waived on exchanges.

Access the Returns Portal via : https://dl1961.loopreturns.com/#/

In our Returns Portal you will be able to return or exchange your order and obtain a complimentary UPS return label.

When initiating a return please have your order number, located on the confirmation email and the email address used to place the order ready. You can also use the order number found on this packing slip by replacing the ‘WEB-‘ for ‘DL’ followed by the numerical sequence, example DL3071234.

• Input your order number and email address used for the order.
• Select the items you’d like to return, followed by selecting the reason why you are returning this item.
• You will then be able to be given the option to either exchange for a new size, exchange for a new item or return it.
• Complete your return, download and print your UPS return label.
• Attach the UPS return label, if possible to the original packaging and drop off at UPS. We ask customers to allow up to 14 business days for their returns to be processed and refunds issued. Once your refund has been issued, you will receive an email notification.

If you are exchanging your order, your exchange order will be placed once UPS has scanned/received your return package.

International + Non-Contiguous United States Returns

All international returns are at the expense of the customer. Please be sure your package is insured, traceable and prepaid. International orders are unable to be exchanged at this time. Follow the step by step instructions here.

Place the item(s) you are returning and the packing slip in the shipping mailer. If available, please re-use original packaging. Ship package to the following address and retain your tracking number for reference:

DL1961 Premium Denim
ATTN: International Returns Dept.
121 Varick St. Floor 4 New York, New York 10013

International includes the U.S. territories of Puerto Rico, Guam, US Virgin Islands, American Samoa and the Northern Mariana Islands.

Alaska and Hawaii are also included in the international return policy.

Delivery to Ukraine and Belarus have been temporarily suspended until further notice.

We are currently unable to process payments in Russian Rubles.

We're now offering same-day delivery to Manhattan and parts of Brooklyn. Orders must be placed before 11am EST to qualify for same-day delivery, otherwise the order will be delivered next-day. All orders will be delivered between 5pm and 9pm, and you must be home to receive your order. For assistance with any same-day delivery order please contact support@goodsdelivery.io or hello@dl1961.com

Please note, UPS 3 Day Select, 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air or UPS Next Day Air Early are NOT complimentary and are contingent on package weight and final destination.

For orders in the United States we offer UPS 3 Day Select, 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air or UPS Next Day Air Early shipping. Outbound shipping fees on contiguous US orders from the original order are not refundable.

All contiguous US orders qualify for complimentary UPS Ground shipping. This excludes the states of Hawaii, Alaska and all US Territories.

The following non-contiguous US states will incur a surcharge for shipping to the selected location:

Alaska - $30.00

Hawaii - $20.00

For UPS Ground shipments, please allow 1-2 business days for your order to be processed. Once your order has been processed, it will be delivered within in 3-7 business days depending on the destination.

For orders placed with expedited shipping (UPS 3 Day Select, 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air or UPS Next Day Air Early), please have your order submitted before 11:00AM EST to qualify for same day processing. If an order is placed Friday, Saturday, Sunday or a Monday that is a legal holiday, the order will not be processed and shipped out until the following business day.

Please note, we do not ship to PO Box addresses at this time. All orders submitted with a PO Box address will not be processed.

Delivery to Ukraine and Belarus have been temporarily suspended until further notice.

We are currently unable to process payments in Russian Rubles.

DHL Express has added Israel to it's list of Elevated Risk Countries, therefore effective immediately as of October 30th, 2023, any shipment to Israel will incur a fee of $10.50 USD per shipment. We are closely monitoring the situation and will keep you updated on further developments.

We offer international shipping to all countries except the following through our shipping partner, OpenBorder: Afghanistan, Angola, Brunei, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Republic of the Congo, Democratic Republic of the Congo, Cote d'Ivoire, Cuba, Equatorial Guinea, Eritrea, Gabon, The Gambia, Ghana, Iran, Iraq, North Korea, Liberia, Libya, Macedonia, Mali, Marshall Islands, Myanmar (Burma), Niger, Russia, Rwanda, Saint Vincent and the Grenadines, Sierra Leone, Slovakia, Somalia, South Sudan, Syria, Tajikistan, Togo, Turkmenistan, Uganda, and Yemen

All international orders will be shipped via DHL. Shipping rates are based on destination.

Your order will be shipping on a DDP (Delivery Duty Paid) basis. You will be liable for any local sales taxes or import duties that may be assessed and added to your purchase price. We are required by law to disclose the full value of the package contents and cannot alter this value.

In case of shipment refusal once order is processed and shipped, you will not be eligible for any refund.

International + Non-Contiguous United States Returns

All international returns are at the expense of the customer. Please be sure your package is insured, traceable and prepaid. International orders are unable to be exchanged at this time. Follow the step by step instructions here.

Place the item(s) you are returning and the packing slip in the shipping mailer. If available, please re-use original packaging. Ship package to the following address and retain your tracking number for reference:

DL1961 Premium Denim
ATTN: International Returns Dept.
121 Varick St. Floor 4 New York, New York 10013

International includes the U.S. territories of Puerto Rico, Guam, US Virgin Islands, American Samoa and the Northern Mariana Islands.

Alaska and Hawaii are also included in the international return policy.

Coupon and promotional codes are now accepted for International orders. Gift cards cannot be used on International orders at this time.

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

Route's Green Package Protection helps cover the following instances:

• Shipping issues for packages marked "delivered" yet not received, can be approved no earlier than 5 days after the “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.
• Photos of the damaged item and packaging are required for damaged shipping issues
• Shipping issues for packages presumed to be lost (where the status is not "delivered") can be filed at any time. Issue resolution is based on the estimated delivery date for your order which is available when your claim is filed.

We are excited to offer this service to you and we highly recommend you use Green Package Protection at checkout.

When will my credit card be refunded?

• Once your package has been received by our warehouse, your refund will be processed within 14 business days. Refunds will be made to the original form of payment.
• Note that the credit may not show up until your credit card's next monthly billing cycle.

How do I change or cancel my order?

• Once an order has been submitted to dl1961.com, the customer cannot make any changes or cancellations to the order. If a customer has any questions regarding their order, please email hello@dl1961.com.

How do I apply a discount code or gift card to my order?

• To apply a gift card or discount code, you must enter the code in the section at checkout that reads 'gift card or discount code'. Unfortunately, discount codes cannot be combined when other promotions are active on our website or with other discount codes.

When will my order ship?

• Once you place your order, it will be shipped from our distribution center in New Jersey. Please allow 1-2 days for the order to process. You will receive a shipping confirmation once your order has shipped.

What if my merchandise arrived damaged?

• Please email photos of the damaged items to hello@dl1961.com for us to review. Photographs should also show garment with tags and full packaging. Please note orders will only qualify for a replacement if purchased directly from dl1961.com. Damaged goods have to be reported with two weeks of purchase to qualify for a replacement. Items that are returned damaged without noting damages in the return portal are not qualified for refund. Please be aware it is at the discretion of the company to deem an item damaged.

What if I received the wrong item?

• We apologize for the inconvenience and will do everything to make it right. Please contact our team at hello@dl1961.com.

What if my item is not as pictured?

• Because the resolution and color composition of each computer monitor, tablets and mobile device varies, we cannot guarantee the accuracy of the colors for products displayed on our site. Also note that due to the hand-finished nature of some of our styles, each garment may be unique.

How do I use Klarna Payments?

• The Klarna app is a one-stop shopping tool that gives you the power to shop now and pay later. Create a single-use card through Klarna so you can shop and pay for your purchases in 30 days, no fees when you pay on time or added interest. DL1961 is not responsible for any issues that may arise with third-party vendors. CA resident loans made or arranged pursuant to a California Financing Law license. Please contact Klarna with further questions https://www.klarna.com/us/about-us/contact/