What is our return/exchange policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 15 days after final receipt for an exchange or refund. Merchandise received after 15 will only be accepted at our discretion and would only qualify for a store credit. Exchanges may take 7 to 10 business days to ship. Please note: All products must be returned in their original condition, with tags still attached.
Any items that are found to be defective or damaged can be exchanged within 90 days of final receipt.
We will only refund shipping charges if we are responsible for sending the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The value is determined by the last retail price of the item.
We do not accept returns on products that were not purchased via this website.
Please use the most economical shipping method for your return.
Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.
- Your order would be shipped on a DDU basis (Delivery Duty Unpaid). This means you will be liable to pay for any local sales taxes or import duties which may be charged on the purchase.
- In case of shipment refusal, we will deduct original shipping charges as well as the duty and sales tax from the total amount.
- We DO NOT accept returns and exchanges outside USA.
- We reserve the final approval on all Returns and Exchanges.
- No Return/ exchange allowed on Sale items.
- Once the order shipped, it cannot be cancelled.
- There is a possibility that items you ordered may arrive separately, in that case you will not incur additional shipping charges under these circumstances.
- In case of shipment refusal, we will deduct original shipping charges from the total amount.
For More Information Email us on: [email protected]
Where do I send my return or exchange?
Please send your return or exchange to:
DL1961 Premium Denim Inc.
498 7th Ave, 21st Floor,
New York, NY 10018
How should I ship my return or exchange?
Pack and seal your box securely, in the original package if possible. To be properly processed, You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.