Customer Service

FAQ

TERMS & CONDATIONS

Please read the below mentioned Terms and Conditions carefully prior to using this web site. Upon visiting this web site you are unconditionally accepting the following terms and conditions. Do not visit this web site if you disagree with the following terms and conditions.

OBJECTIVE

All users of DL1961.com have agreed to be bound by following rules and regulations. In case of violation of these rules and regulations, DL1961.com reserves the right to seek all remedies available by law. Revisions to these terms and conditions at any time and from time to time will be updated and posted on this web site.

LIMITED LICENSE

DL1961.com Web Site and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio (collectively, "Materials" ) are protected by copyright laws and other U.S. and international laws and treaties.

LIMITATION OF LIABILITY

We will not accept any responsibility, and shall not be liable for any damages to, or viruses that may infect your computer, telecommunication equipment or other property caused by or arising from your access to, use of, or browsing the web site, or downloading of any material from our web site.

TRADEMARKS

DL1961 reserves all rights to their trademarks, trade names, and all or any related logos or images. DL1961 is a registered web site and protected by US, and International laws and treaties. Use or misuse of trademarks on our web site is strictly prohibited. We may seek all remedial actions to the fullest extent of law and criminal prosecution, if any misuse of our trademarks is reported

LINKING

DL1961 will not be liable for any third party advertising any products, promotions on our web site. Any access to such products / promotions by third party will be at your own risk. DL1961 will not take any responsibility for any damage or loss caused by or in connection with any purchases,
services rendered by these third party web sites.

DISCLAIMER OF WARRANTY

Our DL1961 web site is provided to our prospective customers without warranty of any kind. Our warranty includes but not limited to the quality of our merchandise. DL1961 reserves the right to block or deny access to our web site to anyone at any time for any reason.

JURISDICTION

If you access our web site from outside US & Canada, then you will be responsible to comply with your local laws. The terms of this web site will be governed by the laws of the state of New York.

YOUR COMMUNICATIONS

You are free to share any innovative ideas, techniques, concepts, know how about our merchandise. Any information provided to our web site will be subject to DL1961 privacy policy. No such materials will be submitted to this site which will violate any third party rights, including copyrights, trademarks, or other personal proprietary right(s). you further agree that no such comments will be submitted by you which contain any unlawful, abusive, or obscene material. Any contents submitted by you on this web site will be entirely your responsibility.

RETURN POLICY

All items can be returned until 15 days after final receipt, otherwise merchandise will be sent back to you. Sale items are final sale. All goods must be return freight prepaid to DL1961 Premium Denim, 498 7th Ave, 21st Floor, New York, NY 10018 USA

FREE SHIPPING

Free shipping applies on all orders over $100 before taxes and shipping fee. Free shipping is available for UPS Ground shipping method only.

PRIVACY & SECURITY

We at DL1961.com collect and store customer information to enhance your experience. This privacy policy has been formulated to assist you in understanding about what information we gather about you when you visit our web site, and how we use that information, and what type of safeguards we have in place to protect that information.

SCOPE

This policy applies only to the information collected online at DL1961.com web site.

  • Information collected & stored online
  • Utilization of personal information collected online
  • Information collected from children
  • DL1961.com E-Mail
  • Information we share with Third Parties
  • Visitors from outside the US & Canada
  • Links to other web sites and services
  • Questions or Concerns
  • Security Statement

INFORMATION COLLECTED & STORED ONLINE

General Browsing Information:
We gather and store navigational information during each visitor’s visit of our web site. Only non personal identifiable information (i.e. domain type, browser version, service provider, and IP address) may be collected. It also helps us to assess the capabilities of connecting and downloading pages from our web site. The navigational information also helps us to understand visitors experience and feedback, this help us to provide our customers with more features, services and products our visitors prefer.

Personal Information
We collect information when you visit us using our web site, category of information collected when you place order which includes your name, mailing address, e-mail address, billing address, shipping address, contact telephone number, credit card number, and expiration date. This information is used to ship your products to you, and to verify your billing information. We do not share our customer names, mailing addresses or e-mail address with any unauthorized person.

UTILIZATION OF PERSONAL INFORMATION COLLECTED ONLINE

We use your personal information to deliver products that you have ordered, to respond to your inquiries, and to deliver services and information about our products, promotions and events.

INFORMATION COLLECTED FROM CHILDREN

To ensure compliance with the Federal Law, We do not intend to collect personal information from anyone below 13 years of age. This web site is not directed for use by children.

DL1961 E-MAIL

Dl1961.com E-Mail allows you to receive exclusive information about special offers, media events, new products, and much more.

INFORMATION WE SHARE WITH THIRD PARTIES

We share your information with third parties for fulfilling orders, processing payments, monitoring site activity, conducting surveys, maintaining our data base, administering and monitoring e-mails, we will not share your cell phone number with any third party DL1961.com will not share any personal identifiable information we collect from you with the company administering your rewards membership program.

DL1961.com is not responsible for the privacy practices of the web sites in this linking program, and we encourage you to review the privacy policy of any web site you visit that links you to DL1961.com. You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or it is necessary to protect the users of our web site or the public.

VISITORS FROM OUTSIDE US

If you are visiting dl1961.com from outside the US, your orders placed through dl1961.com would be accepted within the allowed countries and fully processed. All information you provide will be maintained in our website servers and / or internal systems located within the US and protected as mentioned in this privacy policy.

LINKS TO OTHER WEB SITES AND SERVICES

For your convenience, our web site may contain links to other sites. Links that appear on DL1961.com should not necessarily be deemed to imply that we endorse or have any affiliation with the linked web sites. DL1961.com is not responsible for the privacy practices or the content of such linked web sites. We encourage you to review the separate privacy policies of each site you visit.

QUESTIONS OR CONCERNS

If you have any questions or concerns with respect to our Privacy Policy, please feel free to contact us.

SECURITY STATEMENT

DL1961.com takes the following security measures:

  • Limited access data centers
  • Firewall technology
  • Secure Socket Layer
  • Never send your credit card number via E-mail

Our web site allows communication through Secure Socket Layer (SSL) technology, 4.0 or higher versions of Netscape Navigator, 5.01 or higher versions of Internet Explorer, 1.2 or higher Safari.

Please be informed, that while we implement the above mentioned security measures on our web site, 100% security is not always possible.

RETURN POLICY - USA ORDERS ONLY

PLEASE NOTE WE DO NOT ACCEPT RETURNS OR EXCHANGES ON INTERNATIONAL ORDERS

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 15 days after final receipt for an exchange or refund. Merchandise received after 15 will only be accepted at our discretion and will only qualify for a store credit. Exchanges may take 7 to 10 business days to ship. Please note: All products must be returned in their original condition, with tags still attached.

  • We reserve the final approval on all Returns and Exchanges.
  • No Return/Exchange allowed on Final Sale items.

Any items that are found to be defective or damaged can be exchanged within 90 days of final receipt.

We will only refund shipping charges if we are responsible for sending the wrong item or the item sent was defective. The value is determined by the last retail price of the item.

HOLIDAY EXTENDED RETURNS PERIOD

Gift shopping or would like to exchange your gift? We have made it super easy. For all domestic full price orders (USA only) placed from 11/24/2016 thru 1/1/2017 will be accepted for full refund or exchange through 1/31/2017. Please ensure that all tags remain attached and the garment is unwashed, unworn and unused.

PLEASE NOTE

We do not accept returns on products that were not purchased via this website.

Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

CREATE A RETURN LABEL

Please use this link to create and print your UPS pre-paid domestic return label.

HOW SHOULD I SHIP MY RETURN OR EXCHANGE?

Pack and seal your box securely, in the original package if possible. Please create and print you return label here, then attach the pre-paid, pre-addressed UPS Return Label to the outside of the box and drop it off at your closest UPS location or call UPS for a pickup at 800-463-3339. No additional postage required. This service is only available in the United States. You may also send the merchandise back using any other traceable method, at your own expense. We do not accept COD.

WHEN WILL MY CREDIT CARD BE REFUNDED?

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

WHERE DO I SEND MY RETURN OR EXCHANGE?

Please send your return or exchange to:

DL1961 Premium Denim Inc.
498 7th Ave, 21st Floor,
New York, NY 10018
(P) 1-855-4-DL-1961 ( 1-855-435-1961)
(F) 212-991-9989

ONLINE ORDERING QUESTIONS

For More Information Email us at: [email protected]

SHIPPING INFORMATION

UNITED STATES ORDERS

All domestic orders within the USA are shipped from our distribution center in New Jersey.

We have partnered with UPS to offer our customers three shipping methods; Ground, 2nd Day and Next Day.

Orders over $100 dollars are valid for complimentary Ground Shipping. This will be applied to your order at checkout after selecting UPS Ground as your preferred method.

When will my order be shipped? When will it arrive?
If your order was placed before 3pm EST, it will ship the day after your order was placed pending that stock is available. For consumer protection, all orders are subject for review. On rare occasions, this may cause a slight delay in processing your order. Your order will arrive 3-5 business days after it ships. You will receive an email as soon as it ships.

Please note that UPS Next Day shipping cannot be accommodated for orders placed after 1pm EST.

We do not ship to PO Box addresses. All orders with PO Box addresses will not be processed and delayed.

INTERNATIONAL ORDERS

All international orders are processed at our international distribution center.

We are proud to offer international shipping to the following countries with our partner DHL: Australia, Bahrain, China, France, Greece, Hong Kong, Indonesia, Ireland, Israel, Japan, Jordan, Korea, Kuwait, Lebanon, Malaysia, Mexico, New Zealand, Oman, Qatar, Russia, Saudi Arabia, Singapore, Taiwan, Ukraine, Untied Arab Emirates, United Kingdom. Depending on your location shipping time may vary.

Your order will be shipped on a DDU basis (Delivery Duty Unpaid). This means you will be liable to pay for any local sales taxes or import duties, which may be charged on the purchase. We are required by law to disclose the full value of the package contents and cannot alter this value.Shipping rates are based on delivery service, price, insurance and weight of item and destination. To determine the cost please add your selected items to your cart and proceed to checkout. You will be able to view the shipping/handling costs on the review page of the checkout process.

  • We DO NOT accept exchanges from outside the USA.
  • We DO NOT process refunds on international orders unless the garment is damaged or incorrect.

In case of shipment refusal, we will deduct original shipping charges as well as the duty and sales tax from the total amount.

Please also note that we will send you an email outlining the conditions of international shipping and will need you to kindly accept these terms in an email response. If we do not hear from you within 3 business days your order will be cancelled.

For More Information Email us on: [email protected]